Refund policy

RETURNS & EXCHANGES 

If you decide to cancel your order within 12 hours or before the production has started, we will gladly do so. We offer full refunds in case the item was lost or didn't arrive.

If you believe an item is faulty, you may choose a refund or exchange.

SATISFACTION GUARANTEE 

Although custom-made items and products purchased on sale are considered a final sale not eligible for return or exchange, if you have any problems with your order, please let us know. We will find a fair solution that feels right to you.